Shipping Policy

Last Updated: February 22, 2026

Our commitment at Pure Home Vibes is to deliver your home, garden, and outdoor living products safely and efficiently. Please review our shipping policy below.

Shipping Methods and Timeframes

Standard Shipping

Delivery Time: 5-7 business days
Best For: Small to medium-sized home décor, garden accessories, and lightweight outdoor items

Expedited Shipping

Delivery Time: 2-3 business days
Best For: Time-sensitive orders and smaller items

Freight Shipping (Large Items)

Delivery Time: 7-14 business days
Best For: Outdoor furniture, large planters, patio sets, and bulky garden equipment
Note: Freight deliveries require a signature and may include curbside delivery. White glove delivery service is available for an additional fee.

Shipping Costs

Shipping costs are calculated at checkout based on:

Item weight and dimensions
Delivery location
Selected shipping method

We offer free standard shipping on orders over $50 within the continental United States (excludes Alaska, Hawaii, and freight items).

Processing Time

Orders are typically processed within 1-2 business days. During peak seasons (spring and summer for garden items), processing may take up to 3-5 business days. You'll receive a confirmation email once your order ships with tracking information.

Shipping Locations

Domestic Shipping

We ship to all 50 U.S. states. Additional shipping time and fees may apply for Alaska, Hawaii, and U.S. territories.

International Shipping

We currently offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or import fees. Delivery times vary by destination and typically range from 10 to 21 business days.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your package through the carrier's website or your Pure Home Vibes account.

Delivery Issues

Damaged Items

Please inspect your items upon delivery. If you receive damaged products, take photos and contact us within 48 hours. Make a note of any damage on the delivery receipt for freight shipments before signing.

Lost or Stolen Packages

If your tracking indicates delivery but you haven't received it, reach out to your neighbors and building management. Contact us within 7 days, and we'll work with the carrier to resolve the issue.

Incorrect Address

Please ensure your shipping address is correct. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. Address changes may be possible if requested before the order ships.

Special Considerations for Outdoor Products

Seasonal Items

Some outdoor and garden products may have extended shipping times during off-seasons, or they may be subject to weather-related delays.

Assembly Required

Much outdoor furniture and many garden structures ship unassembled to reduce shipping costs and prevent damage. Assembly instructions are included with applicable products.

Weather Delays

Severe weather conditions may cause shipping delays beyond our control. We appreciate your patience during these circumstances.

Shipping Restrictions

Certain items cannot be shipped to specific locations due to size, weight, or local regulations. These restrictions will be noted on the product page and at checkout.

Contact Us

If you have questions about shipping or need assistance with your order, please contact our customer service team. We're here to help ensure your Pure Home Vibes products arrive safely and on time.