Return Policy

Return Policy

Last Updated: February 22, 2026

At Pure Home Vibes, your satisfaction is our priority. We want you to love your home, garden, and outdoor living products. If you're not completely satisfied with your purchase, we're here to help with our comprehensive return policy.

Return Window

We accept returns within 30 days of the delivery date. Items must be in their original, unused condition with all original packaging, tags, and accessories included.

Eligible Items for Return

Standard Returns

The following items are eligible for return within 30 days:

  • Home décor and accessories
  • Indoor furniture (unassembled and in original packaging)
  • Garden tools and accessories
  • Outdoor cushions and textiles (unused with tags attached)
  • Planters and containers (unused)
  • Lighting fixtures (unused and in original packaging)

Extended Return Period—Outdoor Furniture

We understand that outdoor furniture is a significant investment. Outdoor furniture sets and large patio pieces may be returned within 60 days if they remain unassembled and in original packaging.

Non-Returnable Items

For health, safety, and quality reasons, the following items cannot be returned:

  • Clearance or final sale items (marked as such at time of purchase)
  • Custom or personalized products
  • Assembled outdoor furniture or structures
  • Plants, seeds, and live goods
  • Opened soil, fertilizers, or chemicals
  • Used outdoor cushions or textiles
  • Items damaged due to improper use or assembly
  • Gift cards

How to Initiate a Return

Step 1: Contact Us

Email our customer service team or use the contact form on our website within the return window. Please include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Photos (if item is defective or damaged)

Step 2: Receive Return Authorization

We'll review your request and provide a Return Authorization (RA) number and return shipping instructions within 1-2 business days.

Step 3: Ship Your Return

Pack the item securely in its original packaging and ship it to the address provided. Include your RA number on the outside of the package.

Return Shipping Costs

Standard Returns

Customers are responsible for return shipping costs unless the item is defective, damaged, or we made an error in your order.

Large or Freight Items

For outdoor furniture and large items originally shipped via freight, return shipping costs will be deducted from your refund unless the item is defective or damaged upon arrival. We recommend purchasing shipping insurance for high-value returns.

Free Return Shipping

We provide prepaid return labels for:

  • Defective or damaged items
  • Incorrect items shipped
  • Items that don't match their description

Refund Process

Processing Time

Once we receive your return, we'll inspect the item and process your refund within 5-10 business days. You'll receive an email confirmation when your refund has been processed.

Refund Method

Refunds will be issued to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your financial institution.

Partial Refunds

Partial refunds may be issued for:

  • Items returned without original packaging
  • Items showing signs of use or wear
  • Items missing accessories or components
  • Large items requiring freight return shipping (shipping costs deducted)

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original product for a refund and place a new order for the item you prefer. This ensures you receive your new item as quickly as possible.

Defective or Damaged Items

Reporting Damage

Please inspect all items upon delivery. If you receive a damaged or defective product:

  • Take photos of the damage and packaging
  • Contact us within 48 hours of delivery
  • For freight deliveries, note damage on the delivery receipt

Resolution Options

For defective or damaged items, we'll offer:

  • Full refund (including return shipping)
  • Replacement item at no charge
  • Partial refund if you choose to keep the item

Seasonal Considerations

Off-Season Returns

We understand that outdoor products are seasonal. If you purchase outdoor furniture or garden items late in the season and discover issues when you begin using them the following season, please contact us. We'll work with you to find a fair resolution.

Weather-Related Damage

Items damaged due to weather exposure, improper storage, or lack of maintenance are not eligible for return. Please follow product care instructions to ensure longevity.

Warranty Claims

Many of our products come with manufacturer warranties. If your item develops a defect after the return period, you may be eligible for a warranty claim. For assistance with the warranty process, please get in touch with us and provide the details of your order.

Restocking Fees

We do not charge restocking fees for standard returns. However, large outdoor furniture items returned in original packaging may be subject to a return shipping fee as outlined above.

International Returns

International customers are responsible for return shipping costs and any customs fees. Refunds will not include original international shipping charges unless the item is defective or we made an error.

Contact Information

If you have questions about our return policy or need assistance with a return, please contact our customer service team:

  • Email: Through our contact form
  • Response Time: Within 24 hours

We strive to streamline your return process and guarantee your complete satisfaction with your Pure Home Vibes purchase.